Got Questions? We Have Answers.
At SimbashoppingUSA, we pride ourselves on providing top-tier support for your home wellness and entertainment needs. Whether it’s a technical question about a jetted tub or shipping info for a billiard table, our team is a click away!
CONTACT FORM
Contact Information
- Email: simbashoppingusa@gmail.com (Fastest for order updates)
- Live Chat: Active 7 days a week for immediate assistance.
Customer Support Available 7 Days a Week
Shopping over the weekend? Our team is online and ready to help you choose the perfect model for your home.
- Mon-Fri: 9:00 AM – 6:00 PM (EST)
- Sat-Sun: 10:00 AM – 4:00 PM (EST) – Available for sales inquiries and product support.
Corporate Headquarter
SIMBA USA INC > 1221 Brickell Avenue, Suite 1160, Miami, Florida
Note: This is our corporate office. For returns, please contact us for warehouse instructions.
Quick Trust
A+ Quality, 2-Year Warranty on all products.
Trusted by Homeowners Across the USA
⭐⭐⭐⭐⭐ 4.7/5 Rating based on 500+ Verified Customer Reviews.
“Excellent quality pool table and the shipping was surprisingly fast!” – Mike R., Texas.
“The product is amazing just as shown on the photos and the seller has great customer service. He assisted me with tracking and receiving my product and I appreciate the attention given. Thank you again!” – Shonnet, Minnesota
Safe & Secure Checkout
Frequently Asked Questions
Quick answers to our most common inquiries.
Where do you ship? We offer Free Shipping to the contiguous United States. (Excludes Alaska & Hawaii).
How long does delivery take? Most orders are processed within 24–48 hours. Delivery typically takes 4–6 business days depending on your location.
How do I track my order? Once your order ships, you will receive an email with a tracking link.
View Full Shipping Policy
What is your return policy? We offer a 14-day return window for unused products in their original packaging.
What if my item arrives damaged? Don’t worry! Please inspect your package upon delivery. If you notice any damage, note it on the delivery receipt and contact us immediately with photos.
View Full Return Policy
- Where can I find assembly manuals? All our installation guides and technical specifications are located directly on each Product Page. Simply find your model on our website and scroll down to the “Manuals” section.
- Are your products DIY-friendly? Our Pool Tables are designed for straightforward assembly with common tools. For Whirlpool Bathtubs, we strongly recommend hiring a licensed plumber and electrician to ensure your warranty remains valid and the setup is safe.
Need technical help? If you can’t find your manual or have a specific question about a part, please include your Order Number and a photo of the component in your message to us.