Return Policy

At simbashoppingusa.com , we take a tremendous amount of pride in the craftsmanship and overall quality of our fine products.  It is our priority to provide you with industry-leading designs and styles that help make your home an entertaining hot spot.

Please inspect your product upon receipt and notify us of any damage or other issues that you come across within 48 hours (2 working days).  You will receive a full refund through the Original Mode of Payment along with any shipping fees incurred. Incorrect/Faulty goods must be returned to us before replacements will be dispatched.

If within 30 days of receipt, you are unsatisfied for any reason, you may return the product. Please notify us within 48 hours (2 working days) and return the box in its original packaging. The actual cost of the original shipping will not be refunded. The cost of shipping the product back to our warehouse is the sole responsibility of the consumer.  We cannot accept returns on any custom product, close-out items or any items damaged through normal wear and tear.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.

The return costs are to be paid by the buyer. The address to which the returned goods must be sent is: SIMBA USA INC. to Miami International Freight Solutions, LLC (MIFS), 14100 NW 60th Avenue , Miami Lakes, FL 33014

For assistance please contact Customer Service at simbashoppingusa@gmail.com.
We can assist you 7 days a week, 8:00 AM to 5:00 PM EST.