Return Policy

Return & Refund Policy

At SimbashoppingUSA, we take pride in the quality of our Whirlpool Bathtubs and Pool Tables. If you are not completely satisfied with your purchase, we are here to help. To ensure a fair and transparent experience for all our customers, the following terms apply to all purchases. By completing your purchase, you agree to these terms and conditions.

1. Order Cancellation

All cancellations are subject to approval and may not be accepted if the order is in-Transit.

  • Pre-Shipment: Orders can be cancelled within 1 hour of placement for a full refund.

  • In-Transit: If an order is cancelled after it has left our warehouse, it will be treated as a “Change of Mind” return. Shipping and rerouting fees will be deducted from your refund.

To request a cancellation, you must notify us through email: simbashoppingusa@gmail.com

2. Returns - Change of Mind (Buyer’s Remorse)

We offer a 14-day return window for customers who change their mind.

  • Eligibility: Items must be in brand-new, unassembled, and resalable condition, secured in their original packaging on the original pallet.

  • Return Costs: For “Change of Mind” returns, the customer is responsible for all return shipping costs and risk of loss or damage during return transit

  • Refund Deductions: Any original shipping costs incurred by SimbashoppingUSA (including “Free Shipping” promotions) will be deducted from the final refund amount.

We strongly recommend using a tracked and insured shipping service. We are not responsible for returned Goods that are lost or damaged in transit.

Return Address
SIMBA USA INC
c/o Miami International Freight Solutions, LLC (MIFS)
11580 W 43rd Avenue, Suite 1
Hialeah, FL 33018, United States

Refund Process
Once your return is received and inspected:

  • You will receive an email confirmation
  • We will notify you whether the refund is approved or rejected

If approved, Refunds will be issued to the original payment method.  Processing times may vary depending on your bank or card provider

We reserve the right to refuse refunds if the returned Goods do not meet the conditions stated above.

3. Damaged in Transit (Visible Damage)

Your shipment is insured, but coverage depends on your cooperation at the time of delivery.

  • Mandatory Inspection: You must inspect the exterior of the packaging before signing the delivery receipt (BOL).

  • Reporting: If there is visible damage to the boxes, you MUST note “Damaged” on the driver’s receipt.

  • Timeframe: You must notify us at simbashoppingusa@gmail.com with photos of the damaged packaging and product with a detailed description of the issue within 24 hours of delivery. We reserve the right to request additional information or evidence before processing any claim.

  • Dispute Protection: Failure to note damage on the delivery receipt or report it within 24 hours may result in the denial of a replacement or refund claim, as the carrier will consider the shipment delivered in good condition.

  • Resolution: In cases of confirmed manufacturing defects or transport damage, the Product must be repackaged in its original packaging on a pallet, ready for collection. We will arrange and cover the cost of return shipping. A replacement Product will be shipped after the defective Product have been returned and inspected. We do not issue replacements or compensation prior to receiving and verifying the returned Product.

4. Concealed Damage (Hidden Issues)

If the packaging appears perfect, but you discover damage after opening the boxes:

  • Report within 24 Hours: You must report any concealed damage immediately via email with clear photographic evidence of the item and the original packaging. Failure to report concealed damage within the stated timeframe, or failure to provide adequate photographic evidence, may result in rejection of the claim.

  • Original Packaging: To be eligible for a replacement, the item MUST be kept in its original packaging and secured on its original pallet ready for collection.

  • Resolution: All claims are subject to inspection and approval by our Company. We reserve the right to determine, at our sole discretion, whether a Product is defective and/or qualifies as concealed transport damage. If the Product is determined to be defective, we will work with you to provide replacement parts or a full exchange at our discretion.

Exclusions
This policy does not cover:

  • Damage caused by improper handling, installation, or use
  • Normal wear and tear
  • Damage occurring after delivery
  • Products not returned in original packaging

5. Non-Returnable Conditions

Returns will not be accepted if:

  • The Goods have been used or damaged by the customer
  • The Goods are not returned in original packaging
  • The return request is made after 14 days
  • The issue was not reported within required timelines (for damages)

6. Limitation of Liability

To the fullest extent permitted by applicable law:

We are not liable for:

    • Delays in refunds caused by financial institutions
    • Loss or damage during return shipping arranged by the customer
    • Improper installation or misuse of the Goods

Customer Support

At SimbashoppingUSA, we are committed to resolving every issue directly with our customers. We ask that you contact us first to resolve any concerns.

You can contact us via: